Portrait of Mehrab Mashrafi

Mehrab Mashrafi

Business Operations & Program Manager

Your business is growing. Your operations shouldn't be what slows it down.

I help founders, CEOs, and growing teams turn leadership priorities into structured execution: clear owners, tracked delivery, documented processes, and automation where it pays off.

  • Barishal, Bangladesh · working remotely worldwide
  • Business IT · Data Science · MBA
  • Enterprise AI delivery
Weekly leadership update Example · Week 38
12/14milestones on track
3decisions needed
0updates chased
Q4 launch planAROn track
Vendor onboarding SOPMKDone
Collections workflow automationSHOn track
Hiring pipelineTNAt risk
Every item has an owner, a date, and a status, and nobody had to chase it.
Experience across
  • Perceive Now
  • AIBYTERS
  • Invento Software
  • SHAREit Group
  • $10Mcapital raised in investor engagements I supported
  • $450Kprofit from the same diligence and market work
  • 5 daysfor the reported monthly brand reporting cycle
  • 3promotions in 16 months, Data Analyst to Program Manager
01 · The problem

Growth rarely breaks a business. Scattered execution does.

Projects need constant follow-up. Ownership is unclear. Processes are undocumented. Teams are busy, but leadership still has to chase updates to understand what is actually happening.

  • Priorities buried in Slack threads
  • Decisions lost in email
  • Status spread across spreadsheets
  • Three tools, no single source of truth
  • Leadership chasing updates
Before
After
Priorities scattered across meetings, Slack, and email
One prioritized plan everyone works from
"Who owns this?" comes up every week
Every initiative has a named owner and a date
Processes live in a few people's heads
Documented SOPs, playbooks, and checklists
Leadership pieces together status by asking around
KPIs and updates arrive without anyone asking
Hours lost to repetitive manual work
Repetitive work automated where it pays off

My job is to make the "after" column your normal week, so leadership can lead instead of chase.

02 · How I got here

I've sat in almost every seat at the table.

Most project managers see the task board. My career has given me the view from every side of it: the data, the user, the report, the program, and the business.

Mehrab Mashrafi standing with arms crossed against a cloudy sky
The person behind the process Mehrab · Barishal, Bangladesh
  1. 2016 – 2020

    Database Specialist

    Nexgen Electronics Ltd. · part-time, while completing a BSc in Business IT (First Class Honours)

    • 20+ database systems built
    • Client requirements → data models

    Every business decision rests on data that someone has to keep clean and structured.

  2. 2022 – 2023

    UX Research Intern → UX Researcher

    SHAREit Group · alongside an MSc in Applied Statistics & Data Science, Jahangirnagar University

    • 6 Asian markets
    • 5 research methods
    • Presented to international stakeholders

    Processes and products only work if they work for the people who use them.

  3. 2023 – 2024

    Data Analyst

    Invento Software Limited · ETL, Power BI dashboards and management reporting

    • Monthly brand reporting: a month → 5 days
    • Hardest report: weeks → about 10 minutes

    A report is only useful if leadership can act on it.

  4. 2024 – Present

    Program Manager

    Perceive Now Inc. · enterprise AI, investor diligence, and market research programs

    1. Data AnalystMar 2024
    2. Lead AnalystJul 2024
    3. Project ManagerSep 2024
    4. Program ManagerJul 2025
    • $10M raised · $450K profit supported
    • Leads PN OS, an enterprise AI platform
    • VC · PE · M&A · healthcare · real estate

    Delivery succeeds on clear owners, a steady cadence, and honest communication, not heroics.

  5. 2026 – Present

    Founder & Program Lead

    AIBYTERS · while completing an MBA in Management, University of Barishal

    • 3 programs shipped
    • 57/70 audit findings closed

    Now I run programs end-to-end, from a founder's idea to an audited, working system.

That's why I can connect a CEO's priority to what a developer ships on Friday, and explain each side to the other.

  1. CEO / Founder
  2. Operations
  3. Project Teams
  4. Analysts
  5. Designers
  6. Developers
  7. AI & Automation
03 · What I do

Eight ways I take operational weight off leadership.

Pick one, or combine them. Most engagements start with the problem that hurts most right now.

Business Operations

Day-to-day operations planned, coordinated, and tracked, so execution doesn't depend on the founder chasing it.

  • Operational planning
  • Workflow optimization
  • Execution tracking

Program & Project Management

Cross-functional initiatives delivered with clear milestones, owners, risks, and status.

  • Milestones
  • Stakeholders
  • Risk tracking
  • Agile

CEO & Founder Support

Strategic initiatives taken off your plate, with a clear view of priorities, decisions, and follow-ups.

  • Executive ops
  • Priorities
  • Decision support

Process Improvement & SOPs

How work actually happens gets mapped, bottlenecks removed, and the result documented as SOPs your team follows.

  • Process mapping
  • SOPs
  • Playbooks

Business Analysis & Requirements

Business needs turned into requirements, user stories, and acceptance criteria that technical teams can build from.

  • User stories
  • Acceptance criteria
  • Business ↔ tech

Operations Systems

Your team's tools set up so tasks, documentation, and status live in one reliable place.

  • ClickUp
  • Jira
  • Confluence
  • Notion
  • Trello

KPI Tracking & Reporting

The KPIs that matter, turned into dashboards and management reports you can make decisions from.

  • KPI design
  • Dashboards
  • Power BI
  • Sheets

AI & Automation

The repetitive work worth automating, found, then AI-assisted workflows your team actually uses, planned and shipped.

  • Workflow automation
  • Prompt engineering
  • GPT / Claude
04 · How I work

A simple system, applied with discipline.

Each step builds on the one before it. Nothing gets automated until it's understood, structured, and owned.

  1. Understand

    The business objective and how work flows today.

  2. Structure

    Clear projects, milestones, and deliverables.

  3. Assign

    Named owners, with no gaps and no overlaps.

  4. Track

    Cadences that surface issues early.

  5. Report

    KPIs and updates nobody has to chase.

  6. Improve

    Simplify, standardize, and document as SOPs.

  7. Automate

    AI and automation where they remove real effort.

In practice, an unclear leadership request becomes:

  1. Priority
  2. Requirements
  3. Project
  4. Owners
  5. Tasks
  6. Timeline
  7. Reporting
  8. Follow-up
  9. Process improvement
More work · Data & AI

Technical depth meets business execution.

Every data, machine learning, and analytics project I've built is rooted in solving a concrete operational or commercial problem. They're why I can translate leadership strategy into technical architecture and challenge a number before it reaches the board.

Research portfolio projectMarket & geospatial analysis

Property listings → Python cleaning → Related tables → Geographic enrichment → Tableau comparisons

Workflow illustration
Market Intelligence · Real Estate

Compare UAE property listings by place and price

A listing is easier to assess alongside comparable locations and property types. This research project organised PropertyFinder data and added geography for interactive analysis.

See the case for its source, scope and limitations.

  • Tableau
  • Python ETL
  • GIS
  • Market BI
Research portfolio projectComputer vision

Species references → Curated images → Behaviour labels → Model training → Predictions

Workflow illustration
Applied AI · Biodiversity Operations

Explore mammal identification with computer vision

Mammal World brings species and behaviour labels into a computer vision experiment, with dataset preparation, model training and an inference demonstration.

See the case for its source, scope and limitations.

  • Computer Vision
  • ResNet101
  • Streamlit
  • Fastai
Research portfolio projectComputer vision

Order labels → Image collection → Loss review & cleaning → Model comparison → Order prediction

Workflow illustration
Computer Vision · Taxonomy Pipeline

Classify a bird image at the order level

This experiment tests image classification across a dataset labelled with 42 bird orders, comparing model runs and reviewing images before inference.

See the case for its source, scope and limitations.

  • Transfer Learning
  • ResNet101
  • Computer Vision
  • Python
Research portfolio projectNatural language processing

Story summaries → Genre labels → Text preparation → Transformer training → Genre suggestions

Workflow illustration
Content Operations · NLP Automation

Suggest several genres from one story description

A story can belong to more than one genre. This NLP experiment learns from summaries and genre labels so it can suggest several relevant categories.

See the case for its source, scope and limitations.

  • Transformers
  • NLP
  • Fastai
  • Hugging Face
Synthetic data demonstrationData engineering

Synthetic records → Repeat safe ingestion → Validation & quarantine → Analytical marts → Dashboard & checks

Workflow illustration
Program M&E · Data Governance

Show which education records a dashboard can trust

Using a fictional education programme, this demonstration makes rejected records, repeat loads and quality checks visible before data reaches a dashboard.

See the case for its source, scope and limitations.

  • Program M&E
  • ETL
  • MongoDB
  • Streamlit
Simulated survey analysisPricing & survey analysis

Simulated survey records → Cleaning & cohort matching → Maturity groups → Statistical comparisons → Review questions

Workflow illustration
Pricing Operations · Margin Strategy

Find the pricing habits worth investigating

A simulated embroidery business survey examines pricing systems, cost tracking and quoted hourly rates. The analysis turns those patterns into questions a shop owner can test.

See the case for its source, scope and limitations.

  • Pricing Strategy
  • Survey Analytics
  • Segmentation
  • LLM Analysis
Public dataset analysisProduct & UX analytics

Clickstream events → Cleaned sessions → Defined funnel stages → Segment comparisons → UX review priorities

Workflow illustration
Revenue Operations · Funnel Analytics

Find where browsing stops becoming a purchase

In a public electronics store dataset, most measurable loss occurred before cart intent. The audit separates that finding from checkout behaviour and proposes specific UX checks.

See the case for its source, scope and limitations.

  • Product Analytics
  • Propensity ML
  • Funnel Optimization
  • Statistics
06 · Is this you?

I'm particularly useful when…

Tick the ones that sound familiar. If it's three or more, we should talk.

0 of 12 sound familiar

Select any that apply to your team.

Book a 30-min call
Background

What shaped how I work.

Every credential here earns its place by what it lets me do for your team.

Mental Health Volunteer & Moderator Team Lead

Two years as a mental health volunteer taught me to listen before I plan.

At Dear Camelia (2021 – 2023) I supported people reaching out in distress, and later led the moderator team. That work built two skills I use every day in operations: empathy and active listening, hearing what's actually being said rather than what I expect to hear.

  • 75+people supported in distress
  • ~20volunteers coordinated as moderator team lead
  • 5mental health awareness articles

In practice, that's how I find the real blocker behind a "we're on track" update, keep difficult stakeholder conversations calm, and earn the trust that makes teams flag problems early instead of late.

  • Empathy
  • Active listening
  • Calm under pressure
  • Trust-building

Education

  • MBA in ManagementUniversity of Barishal · 2025 – 2026Strategy, finance, and organizational behaviour: the management lens behind every operational decision.
  • MSc in Applied Statistics & Data ScienceJahangirnagar University · 2021 – 2023Statistical rigour, so I can tell a real trend from noise before it reaches a leadership report.
  • BSc in Business Information TechnologyUniversity of Greenwich · First Class Honours · 2015 – 2020How business processes and information systems fit together, the foundation for workflows teams actually use.

Languages

  • EnglishC1
  • BengaliNative
  • HindiB1
  • GermanA1

Client-facing English for documentation, reporting, and workshops, and comfortable working across South Asian and European teams.

Toolkit

DeliveryAgile · requirements · risk & dependency management · QA · acceptance criteria

Enterprise AIAI workflow design · human review · model evaluation · product testing · governance

AnalyticsPython · SQL · R · T-SQL · MySQL · MongoDB · Azure SQL · web scraping

ReportingPower BI · Tableau · Excel · market & investment research

WorkflowClickUp · Jira · Confluence · Notion · Trello

07 · What happens next

Let's make execution the easy part of growing.

No long proposal to start. Here's how it works:

  1. Book a 30-min callTell me what's slowing the team down.
  2. We map the bottleneckWhere work gets stuck, who owns what, and what's missing.
  3. You get a first-step planA practical first move you can act on, whether or not we work together.