Mehrab Mashrafi
Portrait of Mehrab Mashrafi

Mehrab Mashrafi

Business Operations & Program Manager

Your business is growing. Your operations shouldn't be what slows it down.

I help founders, CEOs, and growing teams turn leadership priorities into structured execution: clear owners, tracked delivery, documented processes, and automation where it pays off.

Book a 30-min call Download CV
  • Barishal, Bangladesh · working remotely worldwide
  • Business IT · Data Science · MBA
  • Enterprise AI delivery
Weekly leadership update Example · Week 38
12/14milestones on track
3decisions needed
0updates chased
Q4 launch planAROn track
Vendor onboarding SOPMKDone
Collections workflow automationSHOn track
Hiring pipelineTNAt risk
Every item has an owner, a date, and a status, and nobody had to chase it.
Experience across
  • Perceive Now
  • AIBYTERS
  • Invento Software
  • SHAREit Group
  • $10Mcapital raised in investor engagements I supported
  • $450Kprofit from the same diligence and market work
  • 99%faster sales reporting after I automated it: 12 working days → 10 minutes
  • 3promotions in 16 months, Data Analyst to Program Manager
01 · The problem

Growth rarely breaks a business. Scattered execution does.

Projects need constant follow-up. Ownership is unclear. Processes are undocumented. Teams are busy, but leadership still has to chase updates to understand what is actually happening.

  • Priorities buried in Slack threads
  • Decisions lost in email
  • Status spread across spreadsheets
  • Three tools, no single source of truth
  • Leadership chasing updates
Before
After
Priorities scattered across meetings, Slack, and email
One prioritized plan everyone works from
"Who owns this?" comes up every week
Every initiative has a named owner and a date
Processes live in a few people's heads
Documented SOPs, playbooks, and checklists
Leadership pieces together status by asking around
KPIs and updates arrive without anyone asking
Hours lost to repetitive manual work
Repetitive work automated where it pays off

My job is to make the "after" column your normal week, so leadership can lead instead of chase.

02 · How I got here

I've sat in almost every seat at the table.

Most project managers see the task board. My career has given me the view from every side of it: the data, the user, the report, the program, and the business.

Mehrab Mashrafi standing with arms crossed against a cloudy sky
The person behind the process Mehrab · Barishal, Bangladesh
  1. 2016 – 2020

    Database Specialist

    Nexgen Electronics Ltd. · part-time, while completing a BSc in Business IT (First Class Honours)

    • 20+ database systems built
    • Client requirements → data models

    Every business decision rests on data that someone has to keep clean and structured.

  2. 2022 – 2023

    UX Research Intern → UX Researcher

    SHAREit Group · alongside an MSc in Applied Statistics & Data Science, Jahangirnagar University

    • 6 Asian markets
    • 5 research methods
    • Presented to international stakeholders

    Processes and products only work if they work for the people who use them.

  3. 2023 – 2024

    Data Analyst

    Invento Software Limited · ETL, Power BI dashboards and management reporting

    • Reporting: 12 working days → 10 minutes
    • 99%+ faster turnaround

    A report is only useful if leadership can act on it.

  4. 2024 – Present

    Program Manager

    Perceive Now Inc. · enterprise AI, investor diligence, and market research programs

    1. Data AnalystMar 2024
    2. Lead AnalystJul 2024
    3. Project ManagerSep 2024
    4. Program ManagerJul 2025
    • $10M raised · $450K profit supported
    • Leads PN OS, an enterprise AI platform
    • VC · PE · M&A · healthcare · real estate

    Delivery succeeds on clear owners, a steady cadence, and honest communication, not heroics.

  5. 2026 – Present

    Founder & Program Lead

    AIBYTERS · while completing an MBA in Management, University of Barishal

    • 3 programs shipped
    • 57/70 audit findings closed

    Now I run programs end-to-end, from a founder's idea to an audited, working system.

That's why I can connect a CEO's priority to what a developer ships on Friday, and explain each side to the other.

  1. CEO / Founder
  2. Operations
  3. Project Teams
  4. Analysts
  5. Designers
  6. Developers
  7. AI & Automation
03 · What I do

Eight ways I take operational weight off leadership.

Pick one, or combine them. Most engagements start with the problem that hurts most right now.

Business Operations

Day-to-day operations planned, coordinated, and tracked, so execution doesn't depend on the founder chasing it.

  • Operational planning
  • Workflow optimization
  • Execution tracking

Program & Project Management

Cross-functional initiatives delivered with clear milestones, owners, risks, and status.

  • Milestones
  • Stakeholders
  • Risk tracking
  • Agile

CEO & Founder Support

Strategic initiatives taken off your plate, with a clear view of priorities, decisions, and follow-ups.

  • Executive ops
  • Priorities
  • Decision support

Process Improvement & SOPs

How work actually happens gets mapped, bottlenecks removed, and the result documented as SOPs your team follows.

  • Process mapping
  • SOPs
  • Playbooks

Business Analysis & Requirements

Business needs turned into requirements, user stories, and acceptance criteria that technical teams can build from.

  • User stories
  • Acceptance criteria
  • Business ↔ tech

Operations Systems

Your team's tools set up so tasks, documentation, and status live in one reliable place.

  • ClickUp
  • Jira
  • Confluence
  • Notion
  • Trello

KPI Tracking & Reporting

The KPIs that matter, turned into dashboards and management reports you can make decisions from.

  • KPI design
  • Dashboards
  • Power BI
  • Sheets

AI & Automation

The repetitive work worth automating, found, then AI-assisted workflows your team actually uses, planned and shipped.

  • Workflow automation
  • Prompt engineering
  • GPT / Claude
04 · How I work

A simple system, applied with discipline.

Each step builds on the one before it. Nothing gets automated until it's understood, structured, and owned.

  1. Understand

    The business objective and how work flows today.

  2. Structure

    Clear projects, milestones, and deliverables.

  3. Assign

    Named owners, with no gaps and no overlaps.

  4. Track

    Cadences that surface issues early.

  5. Report

    KPIs and updates nobody has to chase.

  6. Improve

    Simplify, standardize, and document as SOPs.

  7. Automate

    AI and automation where they remove real effort.

In practice, an unclear leadership request becomes:

  1. Priority
  2. Requirements
  3. Project
  4. Owners
  5. Tasks
  6. Timeline
  7. Reporting
  8. Follow-up
  9. Process improvement
05 · Proof

Programs I've led from idea to working system.

Three founder-led programs at AIBYTERS. I scoped them, wrote the requirements, managed delivery, and hardened them through QA and audits.

Featured case study · Financial services SaaS

Credit Union Operations & AI Platform

  • ChallengeCredit unions ran members, savings, loans, the front desk, and accounting on disconnected tools, and managers had no clear view of loan risk.
  • What I didLed the platform from written build plan to hardened product: role-based workflows for every user type, approval controls, management dashboards, and ML risk scoring.
  • HowWalked every user flow as each role, ran a structured platform audit, and tracked every finding to verified closure.
Read the case study
57/70audit findings verified closed
13end-to-end user flows documented & walked
12management & AI dashboard views
2ML models for loan risk

Sales operations · Automation

LeadHarvest: from manual prospecting to a scored pipeline

Prospect research was slow and inconsistent. I redesigned it as a standard pipeline (search, enrich, validate, score) that hands sales a prioritized list.

3–5×faster than v1
0–100lead score
Read the case study

Management reporting · Standards

Visual Intelligence Library: one standard for every report

Every dashboard redrew the same charts differently. I built a single reusable library, from KPI cards to SWOT and risk matrices, on one shared data spec.

48components
6categories
Read the case study
More work · Data & AI

The hands-on side.

Analytics, data engineering, and machine learning projects. They're why I can talk to data teams in their own language and challenge a number before it reaches leadership.

Program M&E · Data quality

Education Program Metrics Pipeline

Can a program manager trust the data behind "is this program working?" 12,246 field records, 58 automated data checks per run, and a live KPI dashboard.

  • ETL
  • MongoDB
  • Streamlit
Live dashboard Code
Process maturity · Pricing

Embroidery Industry Pricing Diagnostics

Shops with a formalized pricing system charge about $67/hour more than those pricing on gut feel. The fix is process, not calculators.

  • Survey analytics
  • Segmentation
  • LLM text analysis
Code & findings
Bottleneck analysis · UX

Ecommerce UX Funnel Audit

Across 490,398 sessions, the biggest leak wasn't checkout: only 8.45% of product-page visits added to cart. A propensity model (98.46% ROC AUC) turned that into a UX review queue.

  • Product analytics
  • Statistics
  • ML
Code & findings

Earlier data science & ML projects

Market analysis · BI

UAE Real Estate Market Analysis

Scraped and normalized property listings, geocoded every property, and delivered interactive Tableau dashboards on the market and agent performance.

  • Data modeling
  • GIS
  • Tableau
Project details
Computer vision

Mammal World

An image model that identifies mammal species of the Indian subcontinent to support conservation work.

  • Deep learning
  • Computer vision
Project details
Computer vision

Avian Odyssey

Collected images of birds across all 42 orders of the Aves class and trained a ResNet101 transfer-learning classifier.

  • Transfer learning
  • Data collection
Project details
NLP

Story Genre Classification

A multi-label transformer model that predicts story genres from fan-fiction descriptions, deployed as a web app.

  • Transformers
  • NLP
  • Deployment
Project details
06 · Is this you?

I'm particularly useful when…

Tick the ones that sound familiar. If it's three or more, we should talk.

0 of 12 sound familiar

Select any that apply to your team.

Book a 30-min call
Background

What shaped how I work.

Every credential here earns its place by what it lets me do for your team.

Mental Health Volunteer & Moderator Team Lead

Two years as a mental health volunteer taught me to listen before I plan.

At Dear Camelia (2021 – 2023) I supported people reaching out in distress, and later led the moderator team. That work built two skills I use every day in operations: empathy and active listening, hearing what's actually being said rather than what I expect to hear.

  • 75+people supported in distress
  • ~20volunteers coordinated as moderator team lead
  • 5mental health awareness articles

In practice, that's how I find the real blocker behind a "we're on track" update, keep difficult stakeholder conversations calm, and earn the trust that makes teams flag problems early instead of late.

  • Empathy
  • Active listening
  • Calm under pressure
  • Trust-building

Education

  • MBA in ManagementUniversity of Barishal · 2025 – 2026Strategy, finance, and organizational behaviour: the management lens behind every operational decision.
  • MSc in Applied Statistics & Data ScienceJahangirnagar University · 2021 – 2023Statistical rigour, so I can tell a real trend from noise before it reaches a leadership report.
  • BSc in Business Information TechnologyUniversity of Greenwich · First Class Honours · 2015 – 2020How business processes and information systems fit together, the foundation for workflows teams actually use.

Languages

  • EnglishC1
  • BengaliNative
  • HindiB1
  • GermanA1

Client-facing English for documentation, reporting, and workshops, and comfortable working across South Asian and European teams.

Toolkit

DeliveryAgile · requirements · risk & dependency management · QA · acceptance criteria

Enterprise AIAI workflow design · human review · model evaluation · product testing · governance

AnalyticsPython · SQL · R · T-SQL · MySQL · MongoDB · Azure SQL · web scraping

ReportingPower BI · Tableau · Excel · market & investment research

WorkflowClickUp · Jira · Confluence · Notion · Trello

Certificates, by what they prove

Structured delivery

Data & systems depth

People-centred design

07 · What happens next

Let's make execution the easy part of growing.

No long proposal to start. Here's how it works:

  1. Book a 30-min callTell me what's slowing the team down.
  2. We map the bottleneckWhere work gets stuck, who owns what, and what's missing.
  3. You get a first-step planA practical first move you can act on, whether or not we work together.
Book a call Download CV mm4mashrafi@gmail.com